# Activating customisers

You can make a customiser active or inactive. When creating or duplicating a new customiser on your store, you may see that the state of a customiser can be either "Active" or "Inactive". You must be subscribed to a paid plan before you can activate a customiser on your store.

- Source URL: https://www.signcustomiser.com/help/faqs/activating-customisers/
- Markdown URL: https://www.signcustomiser.com/help/faqs/activating-customisers.md
- Category: FAQs
- Last updated: 2026-03-12

## Article

When creating or duplicating a new customiser on your store, you may see that the state of a customiser can be either "Active" or "Inactive".

<div class="intercom-interblocks-callout" style="background-color: #feedaf80; border-color: #fbc91633;"><p class="no-margin">You must be subscribed to a paid plan before you can activate a customiser on your store.</p></div>

## To change the state of a customiser from "Inactive" to "Active" do the following.

1.  Navigate to "Customisers" in our apps admin

2.  Click on the three dots (...) on the right-hand side of customiser you wish to edit

3.  Click on Edit

4.  Ensure "Activate customiser" is checked.

    ![](/help/intercom-docs/help-centre-images/13a6c85ee6715a6497268ba546f521a454edfe15e3b13f3d28e2455e9e8b88d0.png)