# Troubleshooting Zero-Amount Products Purchased on Shopify

If you're experiencing zero-amount products being purchased on your Shopify store, it is most likely a bot built to detect $0 products on Shopify and purchase in the hopes of receiving a free product. This guide provides solutions to resolve the issue.

- Source URL: https://www.signcustomiser.com/help/faqs/troubleshooting-zero-amount-products-purchased-on-shopify/
- Markdown URL: https://www.signcustomiser.com/help/faqs/troubleshooting-zero-amount-products-purchased-on-shopify.md
- Category: FAQs
- Last updated: 2025-10-16

## Article

If you're experiencing zero-amount products being purchased on your Shopify store, it is most likely a bot built to detect $0 products on Shopify and purchase in the hopes of receiving a free product.

This guide provides solutions to resolve the issue.

## Common Causes and Solutions

### Product Pricing in Shopify Admin

When using a product template for your customiser, the base product price in your Shopify admin may be set to $0. This allows customers to proceed without being charged.

#### Solution:

-   Update the price of the base product in your Shopify admin to a value greater than $0 (e.g., $100).

-   This ensures a minimum price is applied to prevent zero-amount checkouts.

    ![](/help/intercom-docs/help-centre-images/2d0083f3eaa5f2057d25d6c104f7071ce2624291d7aacff021cfdd5f50b77430.png)

### Using a Page Template Instead of a Product Template

If you want to avoid product-related issues altogether, you can use a page template instead of a product template.

#### Solution:

1.  Migrate your customiser to a page template. Follow our guide: [Add Sign Customiser to a Page](../../integrations/install-customiser-on-a-product-or-page-on-your-shopify-storefront-app-blocks/) for detailed instructions.

2.  Delete the associated product in Shopify to prevent confusion.

### Using Shopify Flow to Auto-Cancel Zero-Amount Orders

If zero-amount orders still occur, you can automate their cancellation using an app like Shopify Flow. However, do note that You may still incur charges for any order-based apps (e.g., post-purchase upsell apps).

#### **Solution:**

1.  Install the [Shopify Flow app](https://apps.shopify.com/flow?show_store_picker=1).

2.  Set up a workflow (follow this guide for more information):

    -   **Trigger:** Order created.

    -   **Condition:** Order total equals zero.

    -   **Action:** Cancel the order.

        _Refer to the_ _[Shopify Flow](https://help.shopify.com/en/manual/shopify-flow)_ _guide for a detailed explanation._

3.  Save the workflow, and Shopify Flow will automatically cancel zero-amount orders.