# Customer designed Backboard Images

This guide will show you how you can set up your customiser to enable your customers to upload their images for backboards.

- Source URL: https://www.signcustomiser.com/help/features/customer-designed-backboard-images/
- Markdown URL: https://www.signcustomiser.com/help/features/customer-designed-backboard-images.md
- Category: Features
- Last updated: 2026-03-12

## Article

This guide will show you how you can set up your customiser to enable your customers to upload their images for backboards.

<iframe src="https://www.loom.com/embed/6174fc7de7fe4932b300d58125669cc8" frameborder="0" webkitallowfullscreen="" mozallowfullscreen="" allowfullscreen="" allow="autoplay; fullscreen; picture-in-picture; encrypted-media"></iframe>

## How to Enable User-Uploaded Backboard Images

1.  Open the **Sign Customiser** app settings.

2.  Click on **Customisers** in the app menu.

3.  Select the customiser you want to edit.

4.  From the left-hand menu, click **Backboard**.

5.  Select an existing backboard or create a new backboard type.

    **Note**: User image uploads are only available for these backboard types: Board, Box, Stand, and Custom Shape.

6.  In the backboard type setting, tick the checkbox labeled **Allow user to upload image for backboard**. If you prefer to hide the uploaded image from appearing in the visualiser, untick the **Show image on the visualiser** checkbox.

    ![](/help/intercom-docs/help-centre-images/c7ee86bf77fa9d4caebc35a84c31a7e16eaacb3ed38e34c25e32db52378b3bb9.png)

7.  Save your changes.

## How It Works for Users

1.  Customers can select a compatible backboard type: **Board**, **Box**, **Stand**, or **Custom Shape**.

2.  A box labeled **Upload your own image** will appear.

3.  Customers can upload an image and adjust it to fit their design.

    ![](/help/intercom-docs/help-centre-images/75662f85c13a312337ec6dc50f55a8bce40369161f7f803bb64795549306c47f.png)

## Changing Language/Text for Custom Backboard Option

To customise the text displayed for the custom backboard option follow these steps:

1.  Open the **Sign Customiser** app and navigate to **Language** from the left-side menu.

2.  Scroll down to the section labeled **Custom Backboard Images**.

    ![](/help/intercom-docs/help-centre-images/43c47da679d1e3c9e5180def16e5b54dc88ee5a1c6a1a16028fbeb2840efc7c3.png)

3.  Replace the default text with your custom text.

4.  Click **Save** to apply your changes.

## Troubleshooting & FAQ

### Where can I see a demo of this?

You can view a live demo for custom backboard uploads here: [Demo Link](https://demo.signcustomiser.com/pages/neon-sign-advanced-model).

-   Go to the **Backboard** section and select **Board**.

-   Upload an image to see how it works.

### What is the maximum image size allowed?

The maximum file size allowed for custom backboard uploads is **2 MB**.

### What image types are supported?

Supported formats for custom backboard images are **.jpeg**, **.jpg**, **.png**, and **.webp**.