Webhooks
Webhook payload examples
deprecatedRetrieve example webhook payloads for a specific topic. If data exists for the current organisation, real data will be used. Otherwise, example data is returned.
Authorisation
Bearer token required. Include it in theAuthorization header.
Path parameters
topicrequired
The webhook topic to get examples for. Must be one of: product:created, order:created, form:submitted.
Example: product:created
Webhook payload examples
curl https://web.signcustomiser.com/api/v2/webhook-examples/product%3Acreated \
--header 'Accept: application/json' \
--header 'Authorization: Bearer YOUR_API_TOKEN'Response
{
"product": {
"product_id": 1,
"title": "Custom Neon: Hello World",
"description": "Text: Hello World\nColour: Red\nFont: Comics",
"description_html": "<p>Text: Hello World</p>\n<p>Colour: Red</p>\n<p>Font: Comics</p>",
"external_id": "1234",
"external_data": {},
"price": 10000,
"compare_price": 15000,
"customiser_id": 1,
"logo_upload_id": null,
"product_image_url": "https://d1no4rdxmwcuog.cloudfront.net/default/app-images/demonstration_image_1.jpg",
"uploads": [
{
"url": "https://d1no4rdxmwcuog.cloudfront.net/default/app-images/demonstration_image_1.jpg",
"type": "product_image"
}
],
"created_at": "2024-01-01T00:00:00.000000Z",
"updated_at": "2024-01-01T00:00:00.000000Z"
}
}{
"order": {
"order_id": 1,
"order_number": 4,
"external_order_number": "SIGN-12345",
"external_id": "12345",
"order_total": 120000,
"app_total": 100000,
"currency": "USD",
"shipping_line": "ground",
"billing_address": {
"first_name": "John",
"last_name": "Doe",
"company": "Acme",
"address_1": "123 Fake Street",
"address_2": "Unit 456",
"city": "Brisbane",
"state": "Queensland",
"postcode": "4000",
"country": "Australia",
"phone": "123456789",
"email": "john@example.com",
"created_at": "2025-10-22T00:55:09+00:00",
"updated_at": "2025-10-22T00:55:09+00:00"
},
"shipping_address": {
"first_name": "John",
"last_name": "Doe",
"company": "Acme",
"address_1": "123 Fake Street",
"address_2": "Unit 456",
"city": "Brisbane",
"state": "Queensland",
"postcode": "4000",
"country": "Australia",
"phone": "123456789",
"email": "john@example.com",
"created_at": "2025-10-22T00:55:09+00:00",
"updated_at": "2025-10-22T00:55:09+00:00"
},
"customer": {
"first_name": "John",
"last_name": "Doe",
"phone": "123456789",
"email": "john@example.com",
"external_id": "1234",
"created_at": "2025-10-22T00:55:09+00:00",
"updated_at": "2025-10-22T00:55:09+00:00"
},
"products": [
{
"product_image_url": "https://d1no4rdxmwcuog.cloudfront.net/default/app-images/demonstration_image_1.jpg",
"product_id": 1,
"title": "Custom Neon: Hello World",
"description": "Text: Hello World\nColour: Red\nFont: Comics",
"description_html": "<p>Text: Hello World</p>\n<p>Colour: Red</p>\n<p>Font: Comics</p>",
"external_id": "1234",
"external_data": [],
"price": 10000,
"compare_price": 15000,
"customiser_id": 1,
"logo_upload_id": null,
"uploads": [
{
"url": "https://d1no4rdxmwcuog.cloudfront.net/default/app-images/demonstration_image_1.jpg",
"path": "app-images/demonstration_image_1.jpg",
"type": "product_image"
}
],
"created_at": "2025-10-22T00:55:09+00:00",
"updated_at": "2025-10-22T00:55:09+00:00"
}
],
"created_at": "2025-10-22T00:55:09+00:00",
"updated_at": "2025-10-22T00:55:09+00:00"
}
}{
"form_submission": {
"submission_number": 1234,
"type": "custom_form_submission",
"form": {
"form_id": 1,
"customiser_id": 1,
"label": "Custom Design Form",
"description": "Lorem ipsum dolor",
"email": "test@test.com",
"subject": "My Custom Email Subject",
"created_at": "2024-01-01T00:00:00.000000Z",
"updated_at": "2024-01-01T00:00:00.000000Z"
},
"responses": [
{
"field_id": "abcd1234",
"value": "test@test.com",
"name": "Your Email",
"input_type": "EMAIL"
}
],
"created_at": "2024-01-01T00:00:00.000000Z"
}
}