Changelog

Sign Customiser now adds custom signs to the cart correctly on Shopify’s newest theme family — Horizon and Vision, the successors to Dawn. Previously, when a shopper finished designing a sign on a store using one of these themes, the cart drawer wouldn’t open and the sign could be added twice, leaving customers with a doubled quantity and no confirmation that their design had been saved. Both issues are now resolved, so the add-to-cart experience is smooth and accurate across every supported theme.

What’s Changed

• Support for Shopify Horizon and Vision themesCustom signs now add to the cart and slide open the cart drawer correctly on Shopify’s latest themes, giving shoppers instant confirmation that their design is saved.
• No more doubled quantitiesA custom sign is now added to the cart exactly once on every theme, so customers always see the correct quantity and price at checkout.
• Fewer abandoned cartsWith the cart drawer opening every time, shoppers are no longer left wondering whether their order went through, helping more designs make it to checkout.
• Broader theme compatibilityWe reworked how the cart refreshes across Dawn, custom-built, and other themes so the cart panel always updates reliably without re-adding the product.

The AI Sign Designer now accepts PDF uploads, making it even easier for your customers to turn artwork they already have into a custom sign. PDFs are one of the most common formats designers and businesses use for logos and brand artwork, so this removes a frustrating extra step for customers who previously had to convert their files before uploading.

When a customer uploads a PDF, the AI Sign Designer processes it automatically, just like a photo or image, producing a sign-ready preview and the production files you need to fulfil the order.

What’s Changed

• PDF uploads now supportedAlongside JPG, PNG, SVG and photos, customers can now upload PDF artwork directly into the AI Sign Designer
• Automatic conversionUploaded PDFs are turned into a sign-ready design with no extra effort from your customer
• Larger files welcomePDF artwork can be up to 25MB, comfortably covering the high-resolution files designers typically supply
• Clear feedback on problem filesUnreadable or password-protected PDFs are handled gracefully, so customers get a helpful message instead of a broken upload

Sign Customiser now lets you control how the height of a multi-line sign is measured. When a size uses a fixed height, you can decide whether the height you set is the height of each line or the height of the letters themselves — so the measurements your customers see, and the sizes you send for manufacturing, match how you describe your signs.

What’s Changed

• New height measurement choiceFor any size that uses a fixed height, you can now choose between “Line height” and “Letter height” when setting the height per line.
• Letter height adds the line spacingChoose “Letter height” and the gap between lines is added on top of the letters, so a multi-line sign measures taller — and scales slightly wider to stay in proportion — matching what customers expect when they picture the letter size.
• Line height stays the default“Line height” keeps the original behaviour, where the total height is simply the number of lines multiplied by the height per line. Existing sizes are unchanged, so nothing moves unless you opt in.
• Clear impact, explained in the formThe measurement you choose flows through to the size shown in the customiser and the size sent for manufacturing, with an in-app note that letter height can also affect area-based shipping prices.

Sign Customiser now makes sign icons easier for customers to find while they are writing their sign text. The old compact icon control has been replaced with a labelled button and a tidy inline icon grid, so adding a graphic feels like part of the text editing flow instead of a hidden extra step.

What’s Changed

• Clearer icon buttonThe text editor now shows a bordered icon button with a short label, making the icon picker easier to discover
• Merchant-editable wordingStores can customise the button label from the Icons settings page to match their own language and product style
• Inline icon gridIcons now open in a compact panel beneath the text box, keeping the customer in context while they add graphics to their sign
• More stable toolbar layoutThe icon button sits neatly alongside the text controls and avoids overlapping the text field on narrower layouts

Cut-to-shape and cut-to-letter backboards now look like the real thing in the customiser. When no backboard colour is selected, Sign Customiser previews the backing as clear acrylic with a crisp cut edge that follows your design — matching how a finished neon sign actually looks — instead of a flat grey panel.

What’s Changed

• Clear acrylic by defaultWith no backboard colour chosen, cut-to-shape and cut-to-letter backboards now render as clear acrylic rather than a solid grey shape.
• Visible cut edgeA clean cut line traces the outer edge of the design — the whole silhouette for cut-to-shape, and each letter for cut-to-letter — just like light catching the edge of real acrylic.
• A more accurate previewCustomers see a truer representation of their finished neon sign, helping them feel confident in their design before adding it to the cart.

Many neon shops offer just a single jacket option, so the extra jacket step in the customiser asked customers to make a choice they never really needed to make. Sign Customiser now hides the jacket step by default on new neon customisers, giving shoppers a shorter, more focused path to checkout — without changing how your signs are built.

Behind the scenes, your first jacket option is still applied automatically, so every sign keeps the correct tube colour and your orders carry exactly the same details as before. And if you do offer more than one jacket type, a single setting brings the step straight back.

What’s Changed

• Cleaner customiser by defaultNew neon customisers hide the jacket step, removing it from both the design sidebar and the order summary
• Correct tube colour kept automaticallyYour first jacket option is still applied in the background, so signs render correctly and orders are completely unaffected
• One setting to show or hideA new “Hide the jacket step from customers” option in your jacket settings lets you turn the step on or off whenever you like
• Ideal for single-jacket shopsPerfect if you only offer one jacket type and want to keep the buying experience as simple as possible

We’ve reworked how the Sign Customiser calculates pricing, checks designs and prepares preview images behind the scenes. The result is a noticeably smoother experience while your customers are designing — and a quicker path to checkout once they’re happy with their sign.

What’s Changed

• Smoother rapid editingWhen a customer quickly changes text, colours or sizes, pricing and on-screen validation now keep up without stalling, so the customiser feels more responsive.
• Faster Add to Cart readinessThe Add to Cart button becomes available sooner after a design is finished, reducing the wait before your customers can move through to checkout.
• More accurate previewsReview and preview images refresh from the latest version of the design, so what customers see always matches the sign they’re ordering.
• Less wasted workChanges that don’t affect the look of the sign no longer trigger unnecessary recalculations, keeping the whole experience quick.
• Better on every deviceThese improvements are especially noticeable on slower connections and mobile devices, which can help improve conversion rates for your store.

No action is needed on your end — these improvements apply automatically to every customiser.

Sign Customiser has rebuilt the Adjust prices page so percentage-based bulk updates feel safer to use. Before you apply a change you can see exactly how the cheapest and most expensive options will move, and if you need to back out of a price change you can undo the last bulk update without restoring values by hand.

What’s Changed

• Live before-and-after previewEnter a percentage and instantly see how the cheapest and most expensive options in your customiser will change, including the per-£100 impact of the adjustment
• Confirmation modalReview the full price range and the number of options affected in a confirmation dialog before any changes are saved
• One-click undoRoll back the most recent bulk update from the same screen, with a clear note of who applied it and when
• Safer rollbacksSign Customiser detects when individual prices have been edited since the last bulk update and prevents the undo from quietly overwriting your manual changes
• Accurate projectionsPreviews use the same rounding rules as the saved price, so the numbers you see in the preview match the numbers your customers will see

Sign Customiser now ships a dedicated Metal Cut-Out Signs product type. Customers pick a panel shape and type or upload their design, and the sign is rendered as a clean negative-space cut-out from a metal panel — ready to send straight to the laser cutter.

What’s Changed

• New Metal Cut-Out Signs product typePick “Metal Cut-Out Signs” in the customiser create flow alongside neon, channel letters, lightbox, wood, and address numbers. Onboarding seeds a complete starter customiser with panels, panel colours, mountings, and an outdoor finishing extra so the new product is ready to sell as soon as it’s created
• Six pre-built panel shapesRectangle, rounded rectangle, circle, oval, classic plaque, and banner panels are included out of the box, each with sensible text padding so the cut-out design always sits comfortably inside the panel edge
• AI Sign Designer supportCustomers can upload a logo or describe the sign they want and the AI Sign Designer generates clean stencil-style artwork shaped to the selected panel, ready to be cut from metal in a single piece
• Panel colour and material libraryA starter library of panel finishes — including raw steel — applies across the visualiser so shoppers see their cut-out design on the actual material they’ll receive
• Mounting and finishing optionsWall standoffs and pre-cut hanging holes ship as mounting choices, with an optional outdoor clear coat extra for signs that need extra protection against the weather
• Frame fit pricing built inCut-out signs use area-based frame fit pricing, so quotes scale naturally with panel size using the same pricing model already powering backboards and lightbox signs

Sign Customiser now lets merchants adjust the snap-to-grid spacing used when customers drag elements around the visualiser. Smaller signs no longer have to use the previous 20-unit grid, so you can give customers finer control when positioning words and shapes.

What’s Changed

• Adjustable grid stepThe Drag, Scale and Rotate settings now include a grid step field when Snap to Grid is enabled
• Finer control for small signsMerchants can choose a smaller step to make positioning feel less jumpy on compact designs
• Same default behaviourExisting customisers continue to use the previous 20-unit grid unless a new value is saved
• Clearer visual feedbackThe grid overlay shown during drag and transform actions now matches the selected spacing