Order Management
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Order fulfilment for in-house and outsourced production
Sign Customiser supports sign businesses that manufacture in-house, outsource production or use a mix of both. It captures the customer's design. It then passes the same specifications into the order and production handoff. Sign Customiser does not manufacture or ship the sign. You keep control of feasibility checks, supplier costs, approvals, production, delivery and installation.
Export orders as CSV via email
Export your Sign Customiser orders as a CSV file. You get an email with a private download link. Choose a preset or custom date range.
Supplier / Manufacturer Emails
Yes. You can use Sign Customiser when another company makes your signs. When an order is created from your store, Sign Customiser can send the order email automatically. It sends the email to the Receiver Email address set for that customiser. The supplier receives an ordinary email. The supplier does not need a Sign Customiser account. You keep control of the customer, the supplier relationship, the approval process and the delivery.
SVG, EPS and .AI files for manufacturing workflows
Sign Customiser can make an SVG file of the sign design. CNC machines can use this file. It also helps you trace the letters of the sign. This setting is off by default. To turn it on, follow these steps. Go to Settings → General Settings in your customiser. In the Generate SVG image of sign section, set SVG Image to Yes. Save your changes. For Simple Letter customisers, the app checks your fonts first. If a font cannot make an SVG, the app lists those fonts and keeps SVG Image at No. Change the fonts, then do steps 2 and 3 again. When SVG generation is on, the Shopify order shows the SVG file as the _svg line item property. The manufacturer email also has a link to the SVG file for each order that has one. You can also make EPS and Illustrator-compatible PDF files for the same design. The Illustrator-compatible PDF has an.ai filename. To turn them on, set EPS Image or AI Image to Yes. Each of these settings also keeps SVG generation on. The Shopify order does not include the EPS file or the AI file. They reach your manufacturer in the manufacturer email. The default manufacturer email template has a link for each file type. A link shows only when that file exists. If you changed the template, make sure that it has the epsPreviewLink and aiPreviewLink variables. Stencil customisers also have a DXF (.dxf) option in the same section. The admin describes it as an "AutoCAD-compatible outline file for CNC, laser, and plasma cutters". It needs SVG generation, so this setting also keeps SVG generation on. The manufacturer email has the DXF link in the dxfPreviewLink variable. The Shopify order does not include the DXF file. Lightbox customisers do not show the Generate SVG image of sign section. Cut-out metal signs use the same files. The SVG has the cut-path geometry for the metal panel. The EPS file and the Illustrator-compatible PDF file come from the SVG in the same way. Cut-out workflows need no new file types or template variables. All current plans include this feature: Seed, Growth and Ultimate. The older Pro, Boost and Premier plans also include it. The older Starter, Standard and Launch plans do not include it. On those plans, the Generate SVG image of sign settings show Plan Upgrade Required. For detailed instructions on how to use these files in your manufacturing process, read these guides. How to enable/disable SVG, EPS, and Illustrator-compatible PDF files for manufacturing How to find the SVG, EPS,.AI file in the Shopify How to include SVG, EPS, and Illustrator-compatible PDF files in manufacturer emails
Update manufacturer email address
You can send manufacturer order emails to more than one address. Put a comma between the addresses, for example first@email.com,second@email.com. To change the manufacturer email address: Open Sign Customiser. In Shopify, open the app from your Shopify admin. In the Universal admin (web.signcustomiser.com), you are already there. Click Customisers. Click the customiser you want to change. If the admin area is narrower than 799 px, click Menu first. Find Email Workflows in the menu. If the admin area is 1040 px wide or more, expand Email Workflows in the Customiser Menu first. Then click Manufacturer Email. Type the address in Receiver Email. Click Save. The button is at the bottom right of the form. Good to know: The new address applies to order emails that the app sends after you save. To send an earlier order to the new address, open Orders. In the Actions column, open the menu for that order and choose Resend manufacturer email. This option is not available for every order. The address applies to this customiser only. Do these steps again for each customiser that needs it. If you leave Receiver Email blank, the app uses the email of the manufacturer assigned to this customiser, if there is one. If there is none, it uses the store's email (for a Universal store that is not linked to Shopify, the Store owner's email). If the page shows PRO plan required, your plan does not include this setting. To check your plan, go to Your Company → Billing. In Shopify, go to Subscription/Credit.
How to include SVG, EPS, and Illustrator-compatible PDF files in manufacturer emails
Add SVG, EPS, AI and DXF download links to the manufacturer email template.
How to enable/disable SVG, EPS, and Illustrator-compatible PDF files for manufacturing
Use these steps to turn SVG, EPS, and AI files on or off for manufacturing. Open the Sign Customiser admin. Click Customisers. Click the customiser that you want to change. In the left-hand menu, go to Settings → General Settings. Scroll down to the Generate SVG image of sign section. This section has three options: SVG Image — the scalable vector file for CNC machines and letter tracing. EPS Image — an EPS file that our server converts from the generated SVG. AI Image — a PDF file saved with an.ai filename. Stencil customisers have a fourth option, DXF (.dxf). This is an outline file in AutoCAD R12 DXF format. Lightbox customisers do not show this section. To turn on a file type for this customiser, set it to Yes. To turn it off, set it to No. Click Save at the bottom of the form.
How to find the SVG, EPS and AI files for a Shopify order
When a shopper orders a sign, open the order in the Shopify admin. The _svg line item property for the sign holds a link to the SVG file. Use the link to download the file. To get the SVG file, first turn on SVG files for manufacturing. To find the setting, open the customiser, then go to Settings → General Settings. The setting is in the Generate SVG image of sign section. Some signs that need a manufacturer plate have an SVG file even when this setting is off.